Everything you've ever wanted to know, in one place.
We receive hundreds of messages every week - about sizing, styling, shipping, and everything in between. This is your definitive guide to all of it. Bookmark this page, because we'll keep adding to it as new questions come in.
Sizing & fit
How do DE NOIR dresses fit? Do they run true to size?
Our dresses are designed with an intentional hourglass silhouette in mind. Most styles feature a built-in corset or structured bodice, which means the fit is close and sculpted - not oversized. As a general rule, if you're between sizes, we recommend sizing up. Always check the size chart on our website before ordering - it's your best reference.
I'm petite - will your dresses suit me?
Absolutely. Many of our designs, particularly mini styles like the Belle Petite, Gigi, and Amalfi, have been worn and loved by our petite community. The ruched detailing and thigh-high splits on certain styles also do a beautiful job of elongating the figure regardless of height.
To help you visualise exactly how a dress will look on your frame, every product page includes the size and height of the model featured in the images. This means you can find a model closest to your own measurements and get a realistic idea of the fit, length, and drape before you buy.
My bust is larger than the size guide suggests - what should I do?
This is one of our most asked questions. For styles with a structured or corset-style bodice, we recommend sizing up to accommodate your bust and having the waist taken in by a tailor if needed. We're always working to expand our fit range, your feedback shapes our future designs.
Orders & shipping
How long will my order take to arrive?
UK orders are sent with Royal Mail and typically arrive within 2–3 working days, or 1–2 working days with Express. We also offer guaranteed next-day delivery Monday to Friday, Saturday delivery, and free standard UK delivery on orders over £180. For international customers, delivery times vary by destination. All orders are shipped from London, UK.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking information. If you haven't received this within 2 business days of placing your order, check your spam folder first - then email us at info@denoir.co.uk or reach out via the contact page and we'll look into it. Please allow up to 24 hours for a reply.
Do you ship internationally? Will I be charged customs on arrival?
We ship worldwide, and there are no surprise charges when your order arrives.
For every order delivered outside the UK, customs duties and import taxes are calculated and paid at checkout. What you see at checkout is everything you pay - no hidden fees on arrival, and nothing for the courier to collect at your door.
Returns & exchanges
What is your returns policy?
We want you to love your DE NOIR piece. UK orders can be returned within 14 days of delivery, and EU and international orders within 30 days. For hygiene reasons, earrings can't be returned unless faulty. Full details are on our
UK returns page and our
Europe & international returns page.
I ordered the wrong size - can I exchange it?
Yes, exchanges are possible. Our customer service team has been consistently praised for how quickly they handle this - we aim to get your replacement to you with minimal fuss. Email us at
info@denoir.co.uk as soon as possible after receiving your order so we can check stock availability in your preferred size. Please allow up to 24 hours for a reply.
Products & care
What fabrics do you use?
We use a range of premium materials depending on the style - from chiffon and satin to cotton blends and knitted fabrications. Each product page lists the specific material composition. For full care guidance, visit our
product care page. If you're caring for a knitted dress, our blog also has a dedicated guide on that.
Are your pieces limited edition?
Yes, that's central to who we are. DE NOIR designs are produced in limited quantities, so if you love something, don't wait. This is intentional: we believe in thoughtful creation over mass production, and we want you to own something that feels genuinely rare.
How should I style a DE NOIR dress for different occasions?
Our dresses are built to transition seamlessly. A mini like the Isabella works with heeled boots and a blazer for dinner, or strappy heels for a night out. Our maxi styles - the Serena, Charlotte, and Nour, are stunning for weddings, events, or even a dressed-up holiday evening. Pair with minimal jewellery and let the silhouette do the talking.
Brand & values
What does DE NOIR stand for?
DE NOIR is built on three principles: intentional design, thoughtful creation, and empowering women to embrace their strength. We're not for everyone - and that's the point. Our clothes are for the woman who leads the room. Confident. Curated. Never mass-produced.
Is DE NOIR sustainable?
Sustainability is something we take seriously. Every DE NOIR delivery is carbon-neutral - we offset the carbon footprint of every shipment through verified carbon removal projects. Our limited-edition model also means we don't overproduce. You can read more on our
sustainability page.
How can I stay up to date with new drops?
Follow us on
Instagram and
TikTok for new arrivals, styling content, and behind-the-scenes moments. New drops sell fast - social is the best way to never miss one.
