EUROPE & INTERNATIONAL RETURNS

EUROPE & INTERNATIONAL RETURNS

We’ve partnered with a trusted international returns provider to make returning your order quick, simple, and seamless, wherever you’re based.

Returns are handled via our dedicated portal, where you’ll be guided step by step.

HOW IT WORKS

• Enter your details
• Generate and print your return shipping label
• Send your parcel back with ease

The return shipping cost is automatically deducted from your refund once your return has been processed. No separate payments. No back and forth.

We currently support returns from selected countries across Europe and the rest of the world. Available countries and return rates are listed below.

 

HOW TO START A RETURN

Before accessing the return portal, please email info@denoir.co.uk with the following details:

• Full name
• Order number
• Item(s) you wish to return
• Reason for return

Once your return is approved, we’ll email you full instructions, including:
• Confirmation of eligibility
• Access to the return process
• Where to send your parcel

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IMPORTANT INFORMATION

• Items must be unworn, unused, and in original condition
• Refunds are issued once the return is received
• Return shipping fees are deducted from the total refund amount

 

Countries and pricing 

Europe	1 kg	5 kg
Austria	£13.40	£13.98
Belgium	£13.15	£13.72
Bulgaria	£18.65	£19.23
Croatia	£21.18	£21.77
Cyprus	£22.34	£22.97
Czechia	£13.98	£14.57
Denmark	£16.88	£17.43
Estonia	£18.16	£18.79
Finland	£19.23	£19.82
France	£12.23	£12.82
Germany	£11.65	£12.23
Greece	£22.97	£23.60
Hungary	£15.73	£16.32
Ireland	£14.02	£14.58
Italy	£16.90	£17.48
Latvia	£21.61	£22.24
Lithuania	£21.61	£22.24
Luxembourg	£13.98	£14.57
Netherlands	£11.65	£12.23
Poland	£12.23	£13.98
Portugal	£18.07	£18.65
Romania	£16.90	£17.48
Slovakia	£18.07	£18.65
Slovenia	£16.32	£16.90
Spain	£15.44	£16.01
Sweden	£16.90	£17.48